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How can I track my order?Once your order ships, you will receive a confirmation email containing tracking information.
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Do you ship internationally?Yes, we ship to selected international destinations. Shipping availability will be shown during checkout.
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Can I change or cancel my order?Orders can only be modified or cancelled before they are processed for shipment. Please contact us as soon as possible.
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What if I receive a damaged item?Please contact us within 48 hours of delivery with photos of the damaged item and packaging.
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How long do refunds take?Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
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Are your products true to size?Each product includes detailed sizing information to help you find the best fit. We recommend reviewing the size guide before placing your order.
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How do I contact customer support?You can reach our customer care team through the Contact Us page or by emailing support@jlsclothing.com
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Do you offer exchanges?Yes, exchanges are available for eligible items, subject to stock availability.